General booking conditions

Reservation/Payment

The room reservation is binding. Booking are confirmed in writing. All accommodation costs are payable in advance: for all fairs and special events within 14 days after receiving the confirmation, for all others at least 14 days before the arrival day.

Payment can be made by bank transfer in favour of account Nr. 43059.12 at Raiffeisenbank Arlesheim, Hauptstrasse 3, CH-4144 Arlesheim (Bankleitzahl/Clearing: 80776 – SWIFT RAIFCH22 resp. IBAN CH47 8077 6000 0043 0591 2) or to our post cheque account 40-252373-9 (SWIFT POFICHBEXXX, IBAN CH39 0900 0000 4025 2373 9) to the attention of bed & breakfast agency of the Basel Region GmbH, Sonnenweg 3, CH-4144 Arlesheim. Possibility to make payment with VISA, EUROCARD/MASTERCARD + AMERICAN EXPRESS. We have to charge you a commission of 5 % if you pay by credit-card. No credit-card payment possible during fairs.

If a reservation is made at short notice, payment must be carried out immediately or, if necessary, directly to the guest family on arrival (Cash in CHF).From the first payment-reminder we ask a 30.- fee for every monition.

If payment is not made within the required time limit, we reserve the right to reallocate the room.

Cancellation

A one-off processing fee of Fr. 60.- is charged when a reservation is cancelled. In addition, the following pro-rata cancellation costs are payable:

For all fairs/special events:

90-61 days before arrival: 30%, 60-1 days before arrival: 80%, no show: 100%

For all other reservations:

21–15 days before arrival: 10% , 14–8 days before arrival: 20%, 7–1 days before arrival: 30 %, no-show: 100%

The date on which bed & breakfast receives the cancellation notice is the date applicable when calculating the above-mentioned time limits. Only working days are valid, not weekends or holidays.

Changes in the booking

Under exceptional circumstances bed & breakfast room agency reserves the right to offer another room in the same category with equal comfort. If the alternative accommodation is cheaper the client receives the difference. If the alternative accommodation is in the same category but is more expensive, bed & reakfast settle the additional costs. Should the alternative accommodation be in a more expensive category the client has to cover the additional costs himself. However, the client reserves the right to withdraw from the contract without having to pay any charges. If this should be the case, the client must advise bed & breakfast within three days.

Extension of stay and premature departure

No refunds are made if clients vacate their rooms earlier than originally planned. bed & breakfast must be notified if clients wish to prolong their stay. An extension is only possible if the accommodation is still available. The costs for the extra nights must be settled with the guest family directly.

Check-in

Checking-in time has to be arranged with the guest family directly - therefore please advise your guest family when you expect to arrive at their home.

Checking out: Rooms must be vacated by 10.00 a.m. on the day of departure.

Complaints, liabilities, damages, visitors

Complaints should be submitted in writing to bed & breakfast immediately. bed & breakfast is not liable for disappearance of valuables. If you make any damage at the location of your guest family, please let them know immediately and pay them directly. Ask your guest family before you receive any visitors.

Services

The offer of bed & breakfast agency Basel contains a room or an apartment at the quoted price. Bedclothes and towels are changed regularly. Room cleaning is included in the price – apartment cleaning is sometimes charged separately. If breakfast is included then a simple Swiss breakfast is served.

Applicable law and legal domicile

Swiss law is applicable. Any disputes arising in connection with the above conditions will be settled before a competent Swiss court of law. Court of jurisdiction is Arlesheim.

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